Atlantic Carrier Group LLC

New Jersey Retail Services Terms & Conditions

Rates, Terms, and Conditions of Retail Service

These Retail Services Terms & Conditions contain the descriptions, regulations, and rates applicable to the furnishing of retail services provided by Atlantic Carrier Group LLC (“ACG” or the “Company”) to customers within the State of New Jersey.

These Retail Services Terms & Conditions are made available for public inspection on the Company’s website pursuant to N.J.S.A. 48:2-21.19(a)(2) and N.J.A.C. 14:10-5.2. A printed copy of these Terms and Conditions will be provided to any customer at no charge upon request.

ACG is authorized to provide facilities-based and non-facilities-based local exchange, interexchange, and private line/data transport telecommunications services throughout the State of New Jersey under a Certificate of Authority granted by the New Jersey Board of Public Utilities in Docket No. TE25110607, by Order dated July 15, 2026 and effective July 22, 2026.

Residential and business broadband internet access service is an unregulated information service. The rights and privileges conferred by the Company’s Certificate of Authority apply to the Company’s regulated telecommunications services and do not extend to unregulated services.

The Company’s principal office is located at 971 US Highway 202N #5395, Branchburg, New Jersey 08876. Copies of these Terms and Conditions may be inspected at that office during normal business hours.

DOCUMENT CONTROL AND REVISION HISTORY

These Retail Services Terms & Conditions are maintained as a single controlled document. The version table below lists every revision of this document and the date on which it became effective. The version posted at atlanticcarrier.group/legal is the version currently in effect.

Version	Issued	Effective	Description
Original	July 27, 2026	August 15, 2026	Initial issuance of Retail Services Terms & Conditions

Revisions to these Terms and Conditions are made in accordance with N.J.A.C. 14:10-5.3 (revisions that increase charges), N.J.A.C. 14:10-5.4 (revisions that do not increase charges), and N.J.A.C. 14:10-5.7 (withdrawal of a service offering), as described in Section 16. Superseded versions are retained by the Company and are available on request.

APPLICATION OF THESE TERMS AND CONDITIONS

These Terms and Conditions set forth the service offerings, rates, terms, and conditions applicable to the furnishing of retail services by Atlantic Carrier Group LLC to residential and business customers at locations within the State of New Jersey that the Company has determined to be serviceable. These Terms and Conditions do not apply to wholesale or carrier services, or to individually negotiated enterprise and anchor tenant arrangements described in Section 3.4, which are governed by separate agreements, or to services furnished outside the State of New Jersey.

These Terms and Conditions are in concurrence with all applicable State and federal law, including the New Jersey Telecommunications Act of 1992, N.J.S.A. 48:2-21.16 et seq., the federal Telecommunications Act of 1996, N.J.A.C. Title 14, and the applicable rules, regulations, and orders of the New Jersey Board of Public Utilities. Any provision of these Terms and Conditions that is inconsistent with the foregoing shall be deemed inoperative and superseded.

PLEASE READ THESE TERMS CAREFULLY. They govern your subscription to services provided by Atlantic Carrier Group LLC.

SECTION 25 CONTAINS AN AGREEMENT TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION AND A WAIVER OF CLASS ACTIONS. YOU MAY OPT OUT WITHIN 30 DAYS. SECTION 25 DOES NOT LIMIT YOUR RIGHT TO CONTACT THE NEW JERSEY BOARD OF PUBLIC UTILITIES AT ANY TIME.

TABLE OF CONTENTS

Section	Title
	Document Control and Revision History
	Application of these Terms and Conditions
1	Introduction and Acceptance
2	Definitions
3	Services Covered and Regulatory Status
4	Eligibility, Availability, and Permitted Use
5	Installation, Access, and Your Property
6	Company Equipment
7	Customer Equipment and In-Home Networking
8	Network Security and Integrity
9	Use of the Service
10	Charges and Billing
11	Electronic Payment Authorization
12	Taxes, Fees, and Surcharges
13	Cancellation, Proration, and Refunds
14	Thirty-Day Satisfaction Guarantee
15	Seasonal Hold
16	Changes to Service, Rates, and These Terms
17	Service Performance
18	Suspension and Termination by ACG
19	Service Interruptions and Credits
20	Voice Service
21	Warranties and Disclaimers
22	Limitation of Liability
23	Indemnification
24	Events Beyond Our Control
25	Dispute Resolution
26	New Jersey Regulatory Information
27	Privacy and Your Information
28	Communications and Notices
29	General Provisions
30	How to Reach Us
App. A	Rate Schedule

1. Introduction and Acceptance

1.1 Parties. These Terms and Conditions of Service (“Terms”) form an agreement between you (“you,” “your,” or “Customer”) and Atlantic Carrier Group LLC, a New Jersey limited liability company (“ACG,” “we,” “us,” or “our”).

1.2 What these Terms cover. These Terms govern all Services we provide to you, together with the equipment we supply, as described in Section 3. They incorporate by reference the Rate Schedule attached as Appendix A and our network management and privacy disclosures, each available at atlanticcarrier.group/legal.

1.3 How you accept. You accept these Terms by any of the following: signing them electronically or in writing; telling us electronically, verbally, or through our website that you accept; placing an order for service; permitting us to install service at your premises; using the service; or paying any invoice for the service.

1.4 Your capacity. By accepting these Terms you represent that you are at least eighteen years old and legally able to enter a binding agreement.

1.5 No informal modification. You may not modify these Terms by adding handwritten or typed changes, by writing conditions on a check or payment, or by any other unilateral act. Any such attempted modification has no effect.

1.6 Changes to these Terms. Section 16 governs how we may change these Terms and what notice we will give you.

2. Definitions

“Account Holder” means the person who accepted these Terms and is responsible for the account.

“Authorized User” means a person you have designated in writing to act on your account, and any member of your household or guest who uses the service at the Premises.

“Company Equipment” means all equipment we provide, install, or lease to you, including the ONT, any router or gateway, power supply, battery backup if provided, the Drop, and any related cabling, hardware, firmware, or software.

“Customer Equipment” means any hardware, software, or device you supply and use in connection with the service, including routers, computers, and in-home wiring beyond the Demarcation Point.

“Demarcation Point” means the output port of the ONT. ACG is responsible for the network up to and including the ONT. You are responsible for everything beyond it.

“Drop” means the fiber optic cable running from our distribution facilities to the ONT at your Premises.

“ONT” means the optical network terminal, the device we install that converts the optical signal on our fiber network into a usable electrical connection.

“Premises” means the address at which we provide service to you, including the land on which it sits to the extent we must install or maintain facilities there.

“Service” or “Services” means the services described in Section 3.

3. Services Covered and Regulatory Status

3.1 Services covered. These Terms cover the following Services, at the rates set out in Appendix A:

(a) Residential Internet Service. Symmetrical fiber internet access at the residential speed tiers in Appendix A, for use at a residential Premises. Internet Service is not currently offered; see Section 4.1.

(b) Business Internet Service. Symmetrical fiber internet access at the business speed tiers in Appendix A, for use at a business Premises. Internet Service is not currently offered; see Section 4.1.

(c) Voice Service. Interconnected voice service, sold per line, as described in Section 20. Voice Service is not currently offered; see Section 20.1.

(d) Enterprise and Anchor Tenant Service. Dedicated fiber, private line, and data transport arrangements provided under individually negotiated terms as described in Section 3.4.

3.2 Regulatory status of your Service. ACG holds a Certificate of Authority from the New Jersey Board of Public Utilities (“Board”) to provide facilities-based and non-facilities-based local exchange, interexchange, and private line and data transport telecommunications services in New Jersey, granted in Docket No. TE25110607.

Voice Service and dedicated transport arrangements are regulated telecommunications services. Internet access service is an information service and is not a regulated telecommunications service. The rights and privileges conferred by our Certificate of Authority apply to our regulated services and do not extend to unregulated services. This distinction does not affect the obligations we owe you under these Terms, and it does not affect your right to contact the Board as described in Section 26.

3.3 Which terms apply to you. All Sections of these Terms apply to every Customer, except that Sections 4.2 through 4.4 and Section 14 apply only to Residential Internet Service, and Section 20 applies only to Voice Service.

3.4 Individually negotiated arrangements. Where a Customer requires facilities, capacity, terms, or service levels not described in Appendix A, we may develop an arrangement on an individual case basis, taking into account the facilities required, the cost of construction and operation, the capacity committed, and the length of the commitment. Rates for such an arrangement will never be below our cost of providing it, will be offered in writing, and will be made available to similarly situated Customers on comparable terms. We will make the terms of any such arrangement available to the Board on request.

4. Eligibility, Availability, and Permitted Use

4.1 Availability. Internet Service is not currently offered. When any Service becomes available, it will be provided only at addresses we have determined to be serviceable. We may decline to provide service to any address, and we do not guarantee that service will be available at your address by any particular date.

4.2 Residential use. Residential Internet Service is for your personal, residential, non-commercial use at the Premises. Working from home, operating a home office, and personal use by members of your household are permitted residential uses.

4.3 When a business account is required. You must subscribe to a business account, rather than residential service, if you use the Service to:

(a) support employees who are not members of your household working regularly at the Premises;

(b) provide internet access to customers, clients, or the public at the Premises; or

(c) operate a short-term rental business at the Premises. See Section 4.4.

4.4 Short-term rentals. You may provide guests of a short-term rental at the Premises with access to the Service, provided you remain the Account Holder, you remain responsible for all use under Section 9, and you do not separately charge guests for internet access as a distinct line item.

4.5 Safety. If we determine that conditions at the Premises are or may become hazardous to our personnel, to the public, or to property, we may decline to install or maintain Service until the condition is remedied.

5. Installation, Access, and Your Property

5.1 Right of access. You authorize us and our contractors to enter the Premises at reasonable times to survey, install, configure, inspect, maintain, repair, upgrade, replace, and remove Company Equipment and facilities. We will schedule visits with you in advance except in an emergency.

5.2 Your authority. You represent that you own the Premises or have authority to permit our access and installation. If you do not own the Premises, you agree to provide the owner’s name and contact information and, on request, evidence of the owner’s consent.

5.3 Standard installation. A standard installation includes up to 250 feet of buried or aerial drop from our distribution facilities to the Premises, one ONT, one router, and one exterior wall penetration. Work beyond standard installation is a non-standard installation and is charged at the rates in Appendix A. We will disclose any non-standard installation or construction charge to you before you commit to your order. If we do not disclose it before then, we will not charge it.

5.4 Underground facilities. Before any excavation at the Premises, you must contact New Jersey One Call at 811. We are not responsible for damage to our facilities, or for interruption of your Service, caused by excavation performed without a proper markout.

5.5 Restoration. Where we disturb your property in the course of installation or maintenance, we will restore it to a condition reasonably comparable to its prior state. Restoration includes backfilling, grading, and seeding of disturbed lawn areas within thirty days, weather permitting. We are not responsible for restoring plantings, hardscape, or improvements located within a utility easement or right-of-way.

5.6 Coastal and elevated structures. Where the Premises is elevated, constructed on pilings, located in a flood hazard area, or subject to municipal restrictions on seasonal construction, installation methods, equipment placement, and scheduling may differ from standard installation. We will discuss any such variation with you before installation.

5.7 Easements and rights-of-way. Our ability to provide Service depends on our continued access to poles, conduits, easements, and public rights-of-way that we do not own. If we lose access to any of these, we may be unable to continue providing Service, and Section 22 governs our liability.

6. Company Equipment

6.1 Ownership. All Company Equipment remains our property at all times. It is not a fixture and does not become part of the Premises. Title never passes to you, including if you pay a non-return charge under Section 6.6.

6.2 Permitted use. You may use Company Equipment only in connection with the Service and only at the Premises. You may not sell, lease, transfer, give away, or abandon it, permit another provider to use it, or allow anyone other than us to service it.

6.3 Care and relocation. You may not open, alter, tamper with, or attempt to repair Company Equipment. You may not relocate the ONT. If you need the ONT moved, contact us; we will relocate it at a mutually convenient time, at the charge determined under Appendix A.

6.4 Power and the ONT. The ONT requires electricity supplied by you and will not operate during a power outage. Your Service will be unavailable whenever power at the Premises is interrupted, regardless of whether our network is operating normally. Where we supply battery backup equipment, its expected runtime will be described in the materials furnished with that equipment.

6.5 Fiber handling. Fiber optic cable is damaged by sharp bends, crushing, and contamination. You must not bend, coil tightly, cut, splice, clean, or disconnect the fiber Drop or any optical connector. Damage caused by handling is your responsibility under Section 6.7.

6.6 Return on termination. Within ten days after your Service ends, you must return all Company Equipment other than permanently installed facilities, in working condition, ordinary wear excepted. If you do not, we will charge the non-return amount in Appendix A. Paying that amount does not transfer ownership, and we retain the right to recover the equipment. Our failure to remove equipment from the Premises is not abandonment of it.

6.7 Damage and loss. You are responsible for loss of or damage to Company Equipment at the Premises, except where caused by our negligence, by ordinary wear, or by equipment failure not attributable to misuse.

6.8 Service visit charges. If we dispatch a technician and find that the reported problem is caused by Customer Equipment, by conditions beyond the Demarcation Point, or by no fault in our network or equipment, we may charge the service visit charge determined under Appendix A. We will tell you before dispatch that a charge may apply.

7. Customer Equipment and In-Home Networking

7.1 Your equipment. You may connect your own router or other equipment at the Demarcation Point. We do not support, maintain, or repair Customer Equipment, and we are not responsible for its performance, configuration, or compatibility.

7.2 Wi-Fi is not the Service. The Service is delivered to the Demarcation Point. Wireless performance inside the Premises depends on your equipment, its placement, building construction, interference, and the capabilities of your devices, none of which we control. Speeds measured over Wi-Fi are commonly and substantially lower than the speed of your Service and are not a measure of whether we are delivering it.

7.3 Access to your equipment. Where you use Company-provided routers or gateways, you authorize us to configure, update, and remotely manage them as necessary to provide and maintain the Service. Where you use your own equipment, we may ask you to make configuration changes but will not access it without your permission.

7.4 Interference. You may not attach equipment that damages our network, degrades service to others, or creates a safety hazard. If your equipment causes such a problem, we may require you to disconnect it and, if the problem continues, may suspend Service under Section 8 or Section 18.

8. Network Security and Integrity

8.1 Our right to protect the network. We may take reasonable measures to monitor, manage, and secure our network, including authentication requirements, traffic management necessary to preserve network integrity, and blocking of traffic that presents a security threat. Our current practices are described in our Network Management Disclosure.

8.2 Security suspension. Where necessary to address an active security or network integrity threat, we may suspend or restrict your Service immediately and without prior notice. We will notify you as soon as reasonably practicable and will restore Service when the threat is resolved. A suspension under this Section is not a disciplinary suspension under Section 18 and does not by itself indicate that you have violated these Terms.

9. Use of the Service

9.1 Responsibility for all use. You are responsible for all use of the Service at the Premises, whether by you, members of your household, guests, or anyone else, and whether or not authorized by you. You must ensure that everyone using the Service understands and complies with these Terms and our Acceptable Use Policy.

9.2 Acceptable Use Policy. Our Acceptable Use Policy is incorporated into these Terms and available at atlanticcarrier.group/legal. Violating it is a violation of these Terms.

9.3 Prohibited conduct. You may not:

(a) use the Service for any unlawful purpose or to facilitate unlawful activity;

(b) resell the Service, or redistribute it beyond the Premises;

(c) tamper with, alter, or make unauthorized connections to our network or equipment;

(d) obtain or attempt to obtain Service without paying for it; or

(e) attach equipment that harms our network or degrades service to others.

9.4 Servers and applications. You may operate servers and applications at the Premises for personal use, subject to the Acceptable Use Policy. This permission does not extend to commercial hosting, which requires a business account.

9.5 Redistribution. Sharing the Service with members of your household and with guests at the Premises is permitted. Extending the Service to a separate dwelling, to a neighboring property, or to any location other than the Premises is not permitted. Where the Premises includes an accessory structure on the same parcel and in your exclusive use, that structure is part of the Premises.

9.6 Theft of service. Obtaining Service without authorization, tampering with equipment to receive Service, or assisting another person to do either is theft of service. It may be a criminal offense, and we may report it. In addition to any other remedy, you agree to pay our cost to repair or replace affected equipment and our cost of investigating the unauthorized use.

9.7 Notice of unauthorized use. If Company Equipment is stolen, or you learn that the Service is being used without your authorization, you must notify us promptly at (888) 823-9946 or support@atlanticcarrier.group.

10. Charges and Billing

10.1 What you agree to pay. You agree to pay all charges associated with your account, including recurring service charges, equipment charges, installation and construction charges, service visit charges, and all applicable taxes, fees, and surcharges. Current amounts are in Appendix A.

10.2 When billing begins. Recurring charges begin on the date we activate your Service.

10.3 Billing cycle. We bill monthly in advance for recurring charges. Non-recurring charges are billed in the cycle in which they are incurred or the next cycle.

10.4 Due date and late charges. Payment is due on the date shown on your invoice. We may assess a late charge, at the rate shown in Appendix A, on any balance that remains unpaid more than thirty days after the due date. No late charge will be applied to an amount you have disputed under Section 10.6 while that dispute is pending.

10.5 Partial payments. We may accept a partial payment without waiving our right to the balance, and we may apply partial payments to outstanding charges in the order we determine.

10.6 Billing disputes. If you disagree with a charge, contact us at (888) 823-9946 or support@atlanticcarrier.group within ninety days of the invoice date. We will investigate and respond. Nothing in this Section limits your right to bring a billing dispute to the Board of Public Utilities under N.J.A.C. 14:3-7.6. See Section 26.

10.7 Collection costs. If we refer your account for collection, you agree to pay our reasonable costs of collection, including collection agency fees and reasonable attorney’s fees actually incurred.

10.8 No extension of credit. These Terms do not create a consumer credit arrangement.

10.9 Credit inquiries. You authorize us to obtain and use credit information about you for the purpose of establishing service. We apply our credit and advance payment policies without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, familial status, disability, or any other characteristic protected by law.

11. Electronic Payment Authorization

11.1 One-time payments. When you authorize a one-time payment, you authorize us to charge or debit the payment method you designate for the amount you specify.

11.2 Automatic payments. If you enroll in automatic payment, you authorize us to charge or debit your designated payment method each month for the balance due on the date shown on your invoice. This authorization continues until you cancel it.

11.3 Changing or cancelling. You may change your payment method or cancel automatic payment at any time by contacting us. Changes take effect within three business days; a change made later than that may not take effect until the following billing cycle.

11.4 Your representations. You represent that you are authorized to use the payment method you provide, and you authorize us to store it for future use. You are responsible for keeping it current.

11.5 Failed payments. If a payment is declined, we may reattempt it and may assess the payment failure or returned check charge in Appendix A. You remain responsible for paying the balance by other means.

11.6 Checks. If you pay by check, you authorize us to convert it to an electronic payment. Restrictive endorsements or conditions written on a payment have no legal effect.

11.7 Limitation. If we process an incorrect transfer, our sole obligation and your sole remedy is return of the incorrectly transferred amount. This does not limit any right you have under applicable law that cannot be waived.

12. Taxes, Fees, and Surcharges

12.1 Inclusive pricing. The monthly rates set out in Appendix A are inclusive of all taxes, governmental fees, and surcharges applicable to the Service. We will not add a separate line item to your invoice for any tax, fee, or surcharge that is included in your rate.

12.2 New or increased charges. Where a tax, fee, or surcharge is newly imposed on the Service, or an existing one increases, after your rate takes effect, we may pass the amount through to you only after giving notice in accordance with Section 16.1.

13. Cancellation, Proration, and Refunds

13.1 No contract. Your Service is provided on a month-to-month basis. There is no minimum term and no early termination fee.

13.2 How to cancel. You may cancel at any time through your account, by calling us at (888) 823-9946, by emailing us at support@atlanticcarrier.group, or by writing to us at the address in Section 30. Before processing a cancellation we will verify your identity and authority to make the request.

13.3 Effective date. Cancellation is effective on the date we receive your request or a later date you specify.

13.4 Proration. We prorate. If you cancel mid-cycle, we will refund or credit the unused portion of your recurring monthly charge, calculated daily. Non-recurring charges already incurred, and taxes and governmental fees, are not refundable.

13.5 Refund method. We will apply refunds as a credit to your account, or, if no balance remains, issue payment to the original payment method or by check within thirty days after cancellation and return of Company Equipment.

13.6 Reconnection. If you cancel and later resubscribe, installation, activation, and construction charges may apply, and pricing will be the pricing then in effect.

14. Thirty-Day Satisfaction Guarantee

14.1 The guarantee. If you are a new ACG customer and you are not satisfied with the Service, you may cancel within thirty days after activation and we will refund the recurring service charges you have paid.

14.2 What is refunded. The guarantee covers recurring monthly service charges only. It does not cover taxes, governmental fees, or non-recurring charges.

14.3 Construction charges. Non-standard installation and construction charges are not refundable under this guarantee, because they represent physical plant constructed to your address. Any such charge will be disclosed to you before you commit to your order under Section 5.3.

14.4 Conditions. The guarantee is available once per household. You must request it within thirty days of activation and return all Company Equipment before the refund is issued.

15. Seasonal Hold

Reserved. The Company does not currently offer a seasonal hold arrangement for residential Service. If the Company offers one in the future, its terms and rate will be added to these Terms and Conditions and to Appendix A in accordance with Section 16.

16. Changes to Service, Rates, and These Terms

16.1 Changes that increase your charges. If we increase the rates or charges applicable to your Service, we will give you notice at least fifteen days before the increase takes effect, and the increase will take effect no sooner than five business days after notice, consistent with N.J.A.C. 14:10-5.3.

16.2 Changes that do not increase your charges. Other changes to the Service or these Terms take effect no sooner than one day after we give notice, consistent with N.J.A.C. 14:10-5.4.

16.3 Withdrawal of a service. If we withdraw a service offering, we will do so in accordance with N.J.A.C. 14:10-5.7.

16.4 How we give notice. We will give notice in a manner permitted by applicable law. For changes that increase charges, we will use a notice method permitted by N.J.A.C. 14:10-5.3(b), and Internet notice will be used for such changes only where the affected customer has consented to receive Internet notification of price changes. For other changes, we may give notice by email to the address on your account, by a message on or with your invoice, by posting the revised Terms and Conditions to atlanticcarrier.group/legal, or by mail.

16.5 Your right to cancel. If a change materially and adversely affects your Service, you may cancel without penalty. If you continue to use the Service more than thirty days after the change takes effect, you accept it.

16.6 Current terms. The current version of these Terms and the current Rate Schedule are always posted at atlanticcarrier.group/legal. We will provide a printed copy at no charge on request. See Section 26.

17. Service Performance

17.1 Speeds are “up to.” The speeds associated with your service tier are maximum speeds measured at the Demarcation Point. They are not guaranteed minimums.

17.2 What affects performance. Actual throughput depends on many factors we do not control, including your equipment and its configuration, Wi-Fi conditions at the Premises, the capability of your devices, in-home wiring, the capacity and load of the servers and networks you connect to, and congestion on the internet beyond our network.

17.3 Shared architecture. Our network uses passive optical technology, in which capacity is shared among subscribers served by the same optical distribution segment. We engineer capacity to deliver the speeds we advertise under normal conditions, but throughput may vary.

17.4 No guarantee to third-party destinations. We do not guarantee throughput, latency, or availability of any service, site, or destination not on our network.

17.5 Disclosures. Our Network Management Disclosure and the Broadband Facts label for each service tier are available at atlanticcarrier.group/legal and describe our practices and expected performance in the format required by the Federal Communications Commission.

18. Suspension and Termination by ACG

18.1 Suspension or termination for cause. We may suspend or terminate your Service if:

(a) you fail to pay amounts due;

(b) you violate these Terms or the Acceptable Use Policy;

(c) you use the Service unlawfully;

(d) the information on your account is or becomes materially inaccurate;

(e) you threaten or abuse our personnel; or

(f) continuing to provide Service would violate law or a governmental order.

18.2 Notice. Except where Section 8.2 or Section 18.3 applies, we will give you at least ten days written notice and an opportunity to cure before suspending or terminating for cause.

18.3 Immediate action. We may act without prior notice where necessary to prevent fraud, protect our network or personnel, or comply with law.

18.4 Charges during suspension. Recurring charges do not accrue during a suspension for non-payment.

18.5 Restoration. We will restore Service after you cure the cause of suspension and pay any past-due amounts and the reconnection charge in Appendix A.

18.6 Your obligations on termination. You must stop using the Service, pay all amounts owed through the termination date, and return Company Equipment under Section 6.6.

19. Service Interruptions and Credits

19.1 Best efforts. We work to provide continuous Service but do not guarantee that it will be uninterrupted or error-free.

19.2 Credits. If your Service is unavailable for more than twenty-four consecutive hours after you report it to us, you may request a credit for the affected period, prorated from your recurring monthly charge. Request credits within sixty days.

19.3 Exclusions. Credits are not available for interruptions caused by:

(a) Customer Equipment or conditions beyond the Demarcation Point;

(b) loss of electrical power at the Premises;

(c) your acts or omissions, including failure to provide access;

(d) scheduled maintenance for which we gave notice;

(e) suspension under Section 8 or Section 18; or

(f) events described in Section 24.

19.4 Storms and coastal events. Where a named storm, coastal flooding, storm surge, or a mandatory evacuation prevents or delays restoration, or restricts access to the area we serve, the resulting interruption falls under Section 24 and credits under this Section do not apply. We will restore Service as promptly as conditions safely permit.

19.5 Sole remedy. Except where applicable law provides otherwise, a credit under this Section is your sole remedy for an interruption of Service.

19.6 Scheduled maintenance. We will give at least five days notice of scheduled maintenance likely to interrupt Service, except for emergency maintenance, where we will give as much notice as is practicable.

20. Voice Service

20.1 Availability. Voice Service is not currently offered. Before offering Voice Service, the Company will complete the interconnection arrangements and regulatory filings described in its Certificate of Authority proceeding and will provide the notices required by the Board’s Order in Docket No. TE25110607. When Voice Service becomes available, the Company will announce availability, and this Section and the Voice Service rates in Appendix A will apply from the date of first offering.

20.2 What we provide. Voice Service is an interconnected voice service providing unlimited local and long distance calling within the United States, sold on a per-line basis at the rates in Appendix A. Voice Service is a regulated telecommunications service.

20.3 911 and E911 service. Voice Service provides access to 911 emergency services. You must read the limitations in this Section carefully. They differ in important respects from traditional telephone service.

20.4 Registered service location. We route your 911 calls, and provide your location to the answering point, based on the service address you register with us. If you move your equipment to a different address, 911 responders may be sent to the address on file rather than your actual location. You must notify us before using Voice Service at any address other than the registered service address, and you must keep your registered address current at all times.

20.5 When 911 will not work. Voice Service, including 911, will not function during any of the following:

(a) loss of electrical power at the Premises;

(b) interruption or suspension of your Service for any reason, including non-payment;

(c) failure or degradation of your broadband connection; or

(d) failure of your equipment or of any equipment you supply.

20.6 Backup. Because of the limitations in Section 20.5, you should maintain an alternative means of contacting emergency services, such as a mobile telephone. Do not rely on Voice Service as your only means of reaching 911.

20.7 Notice to others. You must inform every person who may use Voice Service at the Premises, including members of your household, employees, and guests, of the limitations described in this Section.

20.8 Acknowledgement. By subscribing to Voice Service you acknowledge that you have read and understood Sections 20.3 through 20.7, and you accept the limitations described in them.

20.9 Number portability. You may request that we port an existing telephone number to us, and you may port your number away from us when your Service ends, subject to applicable law and to your account being paid current. We do not guarantee that any particular number can be ported.

20.10 Directory listing. Directory listing and directory assistance arrangements, if offered, will be described in Appendix A.

20.11 Customer proprietary network information. Your customer proprietary network information is protected under Federal law. We use it to provide and bill for your Service and will not use or disclose it for other purposes except as permitted by law or with your approval.

20.12 Prohibited use. Voice Service is sold for normal use. It may not be used for autodialing, telemarketing, continuous or extended call sessions, call center operation, or resale.

21. Warranties and Disclaimers

21.1 As is. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND COMPANY EQUIPMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

21.2 Disclaimer. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

21.3 Equipment remedy. We will repair or replace Company Equipment that fails in normal use. This does not apply to equipment damaged by misuse, improper handling, tampering, or causes outside normal operation.

21.4 Not for life-safety use. The Service is not designed for use where failure could result in injury, loss, or damage. Do not rely on it for medical monitoring, alarm signaling, or other life-safety applications without independent backup. The Service will not operate during a power outage at the Premises.

21.5 State law. Some states do not permit certain disclaimers. Where that is so, this Section applies to the maximum extent permitted.

22. Limitation of Liability

22.1 Scope. This Section applies to our acts and omissions and those of our contractors, suppliers, and agents.

22.2 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF BUSINESS, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICE.

22.3 Cap. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

22.4 Customer Equipment. We are not liable for damage to Customer Equipment except where caused by our gross negligence or willful misconduct, and in that case our liability is limited to the cost of repair or replacement of the affected equipment.

22.5 Time to bring a claim. ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE MUST BE BROUGHT WITHIN TWO YEARS AFTER THE EVENT GIVING RISE TO IT, EXCEPT WHERE APPLICABLE LAW PROVIDES A LONGER PERIOD THAT CANNOT BE SHORTENED.

22.6 Exceptions. Nothing in this Section limits our liability for personal injury or death caused by our negligence, for our gross negligence or willful misconduct, or for any liability that cannot be limited under applicable law.

23. Indemnification

23.1 Your indemnity. You agree to defend, indemnify, and hold harmless ACG and its officers, members, employees, contractors, and agents from claims, damages, losses, and reasonable expenses arising from:

(a) your use of the Service or Company Equipment;

(b) use of the Service by anyone at the Premises;

(c) your violation of these Terms, the Acceptable Use Policy, or applicable law;

(d) content you transmit or make available through the Service; and

(e) your failure to obtain or maintain any consent or authority required under Section 5.2.

23.2 Exception. This Section does not apply to claims arising from our gross negligence or willful misconduct.

24. Events Beyond Our Control

We are not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including: acts of God; named storms, hurricanes, nor’easters, coastal flooding, storm surge, and beach erosion; mandatory evacuation or restricted access to the service area; fire, flood, or earthquake; loss of electrical power; loss of access to poles, conduit, easements, or rights-of-way; damage to facilities by third parties; labor disputes; civil disturbance or war; epidemic; and any law, order, or action of a governmental authority.

25. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES BETWEEN YOU AND ACG ARE RESOLVED.

25.1 Talk to us first. Most problems can be resolved quickly. Before starting any formal proceeding, please contact us at (888) 823-9946 or support@atlanticcarrier.group and give us the opportunity to resolve the matter.

25.2 Your right to contact the Board of Public Utilities is not affected. Nothing in this Section limits, waives, or delays your right to file a complaint with the New Jersey Board of Public Utilities or the New Jersey Division of Rate Counsel at any time. Regulatory complaints are not subject to arbitration. See Section 26.

25.3 Small claims. Either of us may bring an individual claim in small claims court if it is within that court’s jurisdiction.

25.4 Agreement to arbitrate. Except as provided in Sections 25.2, 25.3, and 25.8, you and ACG agree to resolve any dispute arising from or relating to these Terms or the Service by individual, binding arbitration rather than in court.

25.5 Notice and negotiation. Before starting arbitration, the party bringing the dispute must send the other a written notice describing the dispute and the relief sought. Send notice to us at: Kyle Therrien, Authorized Representative, Atlantic Carrier Group LLC, 971 US Highway 202N #5395, Branchburg, New Jersey 08876. If the dispute is not resolved within thirty days of receipt, either party may begin arbitration.

25.6 Procedure. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, and governed by the Federal Arbitration Act. Any hearing will be held in Ocean County, New Jersey, or by telephone or videoconference if the parties agree. The arbitrator will issue a written decision explaining the essential findings.

25.7 Costs. ACG will pay all AAA filing fees and arbitrator fees for any arbitration you initiate. Each party bears its own attorney’s fees except where a statute provides otherwise.

25.8 Exclusions. The following are not subject to arbitration: complaints to the Board of Public Utilities or Rate Counsel; claims in small claims court; disputes about intellectual property; and claims arising from theft of service under Section 9.6.

25.9 Class action waiver. YOU AND ACG AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only to the individual party seeking it. If this paragraph is found unenforceable, this entire Section 25 is void as to the claim at issue.

25.10 Your right to opt out. YOU MAY DECLINE THIS ARBITRATION AGREEMENT. To opt out, notify us in writing within thirty days after you first subscribe, at Kyle Therrien, Authorized Representative, Atlantic Carrier Group LLC, 971 US Highway 202N #5395, Branchburg, New Jersey 08876, or by email to support@atlanticcarrier.group. Include your name, service address, account number, and a statement that you do not wish to arbitrate. Opting out will not affect your Service or your relationship with us in any way.

25.11 Survival. This Section survives termination of your Service.

26. New Jersey Regulatory Information

26.1 Our authority. Atlantic Carrier Group LLC is authorized by the New Jersey Board of Public Utilities to provide competitive local exchange, interexchange, and private line and data transport telecommunications services in New Jersey under a Certificate of Authority issued in Docket No. TE25110607.

26.2 Rates, terms, and conditions. These Terms and Conditions are posted at atlanticcarrier.group/legal for public inspection as Atlantic Carrier Group LLC's rates, terms, and conditions/product guide for covered retail competitive telecommunications services, as required by N.J.A.C. 14:10-5.2. We will provide a printed copy at no charge on request. Contact us at (888) 823-9946 or support@atlanticcarrier.group.

26.3 If you have a complaint. Please contact us first at (888) 823-9946 or support@atlanticcarrier.group. We will work to resolve your concern.

If we cannot resolve it to your satisfaction, you may contact:

New Jersey Board of Public Utilities

Division of Customer Assistance

44 South Clinton Avenue, 1st Floor

Post Office Box 350

Trenton, New Jersey 08625-0350

Toll free (800) 624-0241 or (609) 341-9188

www.nj.gov/bpu

26.4 Billing disputes. If you dispute a billing charge, please contact us first at (888) 823-9946 or support@atlanticcarrier.group so we can investigate and work to resolve the issue. If the dispute is not resolved, or if you otherwise wish to seek Board assistance, billing disputes may be brought to the Board under N.J.A.C. 14:3-7.6. Nothing in this Section limits your right to contact the Board.

26.5 Rate Counsel. The New Jersey Division of Rate Counsel represents the interests of utility consumers and may be contacted at 140 East Front Street, 4th Floor, Trenton, New Jersey 08625-0003.

27. Privacy and Your Information

27.1 Privacy Policy. Our Privacy Policy describes what information we collect, how we use it, and with whom we share it. It is incorporated into these Terms and available at atlanticcarrier.group/legal. We will provide a copy at the time we begin providing Service and annually thereafter.

27.2 Account security. We may require additional verification beyond a username and password before disclosing account information or making changes to your Service.

27.3 Authorized Users. You may designate an Authorized User who may access and modify your account. An Authorized User must authenticate in the same manner you do.

27.4 Monitoring. We may monitor and record communications between you and our personnel for quality assurance and training, consistent with applicable law and our Privacy Policy.

27.5 Breach notification. Where required by law, we will notify you of a security breach affecting your personal information.

27.6 Third parties. We are not responsible for information you provide to third parties through the Service, which is governed by those parties’ own policies.

28. Communications and Notices

28.1 Your consent to electronic communications. You agree to receive communications from us electronically, including invoices, notices of changes to these Terms, service notifications, and legal notices, by email to the address on your account, by posting to your online account, or by text message. You agree that electronic delivery satisfies any requirement that a communication be in writing.

28.2 Calls and texts. You agree that we and those acting on our behalf may contact you at any telephone number or email address you provide, for purposes relating to your account and Service, including billing, appointment scheduling, service alerts, outage notification, and security matters. These communications may use an automatic dialing system or prerecorded messages.

28.3 What you can opt out of. You may opt out of marketing communications at any time by following the instructions in the message. You may not opt out of communications about your account, billing, service interruptions, emergencies, security, or legal notices, which are necessary to provide the Service.

28.4 Keep your information current. You must maintain a current email address and telephone number on your account and an email address you check regularly. Notices sent to the address on file are effective even if you do not receive them because your information is out of date.

28.5 Notices to us. Send notices to us at the address in Section 30.

28.6 Survival. Our right to contact you regarding amounts owed and equipment to be returned survives termination.

29. General Provisions

29.1 Assignment. You may not assign or transfer these Terms or your Service without our written consent. We may assign these Terms, in whole or in part, including to an affiliate or in connection with a financing, merger, or sale of assets.

29.2 Sales representations. No statement by a sales representative, installer, or contractor is binding on us unless it is contained in these Terms, in the Rate Schedule, or in a written agreement signed by an authorized representative of ACG.

29.3 No waiver. Our failure to enforce any provision is not a waiver of it.

29.4 Severability and reformation. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving its intent. If it cannot be modified, it will be severed, and the remainder of these Terms will remain in effect. Section 25.9 is an exception and is governed by its own terms.

29.5 Governing law. These Terms are governed by the laws of the State of New Jersey, without regard to conflict of laws principles, and by applicable federal law.

29.6 Entire agreement. These Terms, together with the documents incorporated by reference, are the entire agreement between you and ACG regarding the Service. No course of dealing or trade practice modifies them.

29.7 Survival. Sections 6.6, 6.7, 9.6, 10, 12, 21, 22, 23, 25, 28.6, and 29 survive termination, as does any other provision that by its nature should survive.

29.8 Headings. Headings are for convenience and do not affect interpretation.

30. How to Reach Us

Atlantic Carrier Group LLC

971 US Highway 202N #5395

Branchburg, New Jersey 08876

Customer service: (888) 823-9946

Email: support@atlanticcarrier.group

Web: atlanticcarrier.group/legal

For notices under Section 25 (Dispute Resolution):

Kyle Therrien, Authorized Representative

Atlantic Carrier Group LLC

971 US Highway 202N #5395

Branchburg, New Jersey 08876

APPENDIX A — RATE SCHEDULE

Internet Service is not currently offered. The Residential Internet Service and Business Internet Service rates below will apply when Internet Service becomes available, subject to serviceability and these Terms.

Residential Internet Service — Recurring Monthly Charges

Service tier	Download	Upload	Monthly rate
1 Gig	1 Gbps	1 Gbps	$75.00
2 Gig	2 Gbps	2 Gbps	$105.00
5 Gig	5 Gbps	5 Gbps	$165.00
10 Gig	10 Gbps	10 Gbps	$299.00
25 Gig	25 Gbps	25 Gbps	$599.00
50 Gig	50 Gbps	50 Gbps	$999.00

All tiers are symmetrical: the upload speed equals the download speed. Speeds are maximum speeds measured at the Demarcation Point and are subject to Section 17. Monthly rates are inclusive of all applicable taxes, governmental fees, and surcharges, and include all Company Equipment. There is no separate equipment rental charge and no data usage limit or overage charge.

Business Internet Service — Recurring Monthly Charges

Service tier	Download	Upload	Monthly rate
1 Gig	1 Gbps	1 Gbps	$150.00
2 Gig	2 Gbps	2 Gbps	$210.00
5 Gig	5 Gbps	5 Gbps	$330.00
10 Gig	10 Gbps	10 Gbps	$598.00
25 Gig	25 Gbps	25 Gbps	$1,100.00
50 Gig	50 Gbps	50 Gbps	$1,600.00

All business tiers are symmetrical and are subject to the same terms as residential tiers except where these Terms state otherwise.

Voice Service — Recurring Monthly Charges

Voice Service is not currently offered. See Section 20.1. The rates below will apply from the date the Company first offers Voice Service.

Service	Monthly rate
Residential Voice, unlimited local and long distance, per line	$20.00 per line
Business Voice, unlimited local and long distance, per line	$30.00 per line

Voice Service is subject to Section 20, including the 911 limitations described in Sections 20.3 through 20.8.

Enterprise and Anchor Tenant Service

Dedicated fiber, private line, and data transport arrangements, including multi-site and long-term arrangements and any associated service level commitments, are priced on an individual case basis under Section 3.4 according to term and capacity. Rates are quoted in writing before service is ordered.

Non-Recurring Charges

Charge	Amount
Standard installation	$0.00
Non-standard installation	Charged at the Company’s cost of labor and materials, quoted to you before you commit to your order
Construction charge	Charged at the Company’s cost of labor and materials, quoted to you before you commit to your order
Activation	$0.00
Service visit, no fault found	Charged at the Company’s cost of labor and materials, quoted to you before the work is performed
Equipment relocation	Charged at the Company’s cost of labor and materials, quoted to you before the work is performed
Reconnection after suspension	$25.00
Unreturned equipment — ONT	$250.00
Unreturned equipment — router	$250.00
Late charge	1.5% per month on any balance more than 30 days past due
Payment failure or returned check charge	$30.00 per occurrence

Charges shown above as cost-based are calculated on the Company’s actual cost of labor, materials, and any amounts charged to the Company by third parties for the work in question. No cost-based charge will be assessed unless the Company has quoted it to the Customer and the Customer has accepted it before the work is performed. Work performed outside regular business hours at the Customer’s request may be charged at the Company’s additional cost.

Taxes, Fees, and Surcharges

Item	Amount
All applicable taxes, governmental fees, and surcharges	Included in the monthly rates shown above

Taxes and governmental fees are set by law. Where a new tax, fee, or surcharge is imposed on the Service, or an existing one increases, after your rate takes effect, any pass-through will be made only on notice under Section 16.1.

Issued: July 27, 2026   Effective: August 15, 2026

Issued By: Kyle Therrien, Authorized Representative

Atlantic Carrier Group LLC, 971 US Highway 202N #5395, Branchburg, New Jersey 08876